Arietta Support

Most questions have a quick answer below. If yours isn’t here, email us and we’ll help.

Managing your subscription

Subscriptions are billed by Apple, so they are managed in your Apple account rather than by us.

• To cancel or switch plans: open Settings → Manage subscription inside Arietta, or open the iPhone Settings app, tap your name, then Subscriptions.
• Cancelling keeps your access until the end of the period you have already paid for. It stops the next renewal.
• Deleting the app does not cancel a subscription. Cancel first, then delete.
• Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

I paid, but Arietta is asking me to subscribe

This usually happens on a new phone, or after reinstalling. Open Settings → Restore purchases in Arietta while signed in with the same Apple ID you originally subscribed with. If it still doesn’t unlock, email us and mention roughly when you subscribed.

Reminders aren’t arriving

Arietta’s reminders are scheduled by iOS on your device. If they stop appearing, check that notifications are allowed for Arietta in iPhone Settings → Notifications → Arietta, and that Focus modes or Scheduled Summary aren’t holding them back. You can change your reminder time in Arietta’s Settings.

Moving to a new phone, or keeping a copy of your history

Your practice history is stored on your device, not on our servers, so it moves with you only if you bring it. In Arietta’s Settings, use Export to save a file of your history, then Import on the new phone to bring it in. Your subscription itself travels with your Apple ID — use Restore purchases on the new device.

Deleting your data

Settings → Erase all my data permanently removes your practice history, records, and check-ins from the device. This cannot be undone, so export first if you want a copy. Because we never receive your practice data, there is nothing for us to delete on our end. See the Privacy Policy for details.

Something in the app looks wrong

Please tell us. A short description of what you were doing, plus a screenshot if you can, is enormously helpful. Email support@vedastack.com.

Health questions

We can help with the app, but we cannot give medical or health advice. Arietta is a general wellness product and is not a medical device. If you have or suspect sleep apnea or another sleep or breathing condition, please speak with a doctor — and don’t change any treatment you have been prescribed based on this app. The full disclaimer is in our Terms of Use.