Premisely Support

Most questions have a quick answer below. If yours isn’t here, email us and a person will help.

I can’t sign in

If you signed up with Sign in with Apple, use the Apple button again with the same Apple ID. If you signed up with an email address, use Continue with email. If neither works, email us from the address you signed up with.

How do I delete my account?

In the app, open You → Delete account. Your account is deleted 30 days later, and signing in again before then lets you keep it. Every property you own on your own is deleted with everything in it; a property you own with a co-owner stays with them. The Privacy Policy says exactly what is deleted.

How do I get a copy of a property’s record?

Open the property, then History and export, and export it as JSON or CSV.

How do I stop sharing a link?

Open the property, then Share, and revoke the link. It stops working straight away.

Reading a model plate didn’t work

Reading a rating plate happens on your iPhone with its camera, so it needs good light and a straight-on photo. Fill the frame with the label and hold still. You can always type the model number in, or tap it on the photo to pick the right text.

Something in the app looks wrong

Please tell us. A short description of what you were doing, plus a screenshot, is enormously helpful. Email support@vedastack.com.